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FAQ
Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!
Fees

-What are the fees for selling on Peppaca?

NO FEE at all if you register with a basic store plan! No any hidden fee!

But Yes, if you register with our Professional and Premium store Plans.

There are no store setup fee , listing fee and transaction fee for any of these plans.

Payment

-How can I get payment?

You need to have a Paypal account to receive payment from buyers directly.

PayPal is the faster, more secure way to pay and receive funds online. It lets you get payment from buyers across 203 global markets—all without the hassle of converting currency. It's free to sign up for a PayPal account and to download the PayPal app to receive and send money.

*Paypal account is your Paypal registered email.

Shipping

-How shipping works for Peppaca?

When you list items, the default option is non-free shipping. Once the buyer places an order, you as a seller will receive the shipping quote request. The seller will submit three shipping quotes base on the delivery time. After the buyer selects one of the shipping options and makes a total payment for the order, the whole order process is completed, and then it is time for the seller to make and ship out the order.

The whole process is easy and fast. We are working on partnerships with international shipping carriers in different countries. For sellers in some countries, the recommended shipping carriers’ information is available on their account dashboards.

If you select free shipping while listing items, you will not receive shipping quote requests after the order is placed by the buyer, and you will receive the payment immediately from the buyer after the order is placed.

-Can I sell at Peppaca if I only sell domestically?

Yes, of course. If you want to sell domestically only, you just need to choose the option of " Sell domestically " in your account dashboard under store profile.

Inventory

-Can I sell on Peppaca if I don’t have inventory?

YES!

Considering the uniqueness of handmade products, some creations are Make-to-Order. You can put lead time while listing a product. Lead time lets buyers know how long the order will take to make and be ready to ship out.

For example, after receiving an order, if it takes 10 days for you to make it before the shipment, the lead time of this product should be put as 10 days.

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