Komari Co., Ltd.✓ VerifiedFounding Maker

• Returns accepted within 14 days of delivery
• Buyer pays return shipping — the shop pays if the item is faulty
• Made-to-order & custom items are final sale (still covered if faulty)

Returns and Exchanges We accept returns and exchanges only if you comply with the following terms and conditions. Terms and Conditions Only unopened/unused items or items that have been tried on indoors will be accepted for return or exchange. For Tabi shoes, Tabi sandals and Tabi Socks, only unopened/unused items are accepted. However, we will not accept returns or exchanges unless the items are returned in the same condition in which they were shipped. This includes not only the products but the packaging as well. If the shipping and order receipts were included, you must return the items with them as well. If there is a defect: We pay close attention to quality control, but in the unlikely event that the product is damaged or defective, we will return or exchange it only if you contact us within 7 days from the date of arrival of the item. Please send us a photograph of the damaged or defective part using the CONTACT form. If we can confirm the initial defect etc., we will exchange or refund the item. If there is no defect: Even if the product is not damaged or defective, we will accept returns or exchanges within 7 days from the date of arrival. However, in that case, you will pay the actual cost of the round trip shipping, and we will only refund the item price. Even for free shipping items, you will be responsible for the actual round trip shipping costs. In addition, before returning or exchanging, you must contact us via the CONTACT form to inform us that you would like to return or exchange. Available Period for Returns and Exchanges It is possible only if you contact us within 7 days after the item arrives. Refunds and exchanges are not available if more than 8 days have passed since the item has arrived. About Refunds If there is a defect: We will refund the item price and the shipping cost on the return. If there is no defect: We will refund only the item price. Once we have confirmed and accepted the item you returned, we will begin the refund procedure. If you paid with PayPal, we’ll refund it to your PayPal account. If you paid by credit card, we will refund it to your credit card. Our refund process may take up to 10 business days. After that, it may take about 5-10 business days for PayPal or the credit card company to process the refund. Shipping Cost When Exchanging Items If there is a defect: We will pay for the round trip shipping. If there is no defect: You will be responsible for the actual cost of the round trip shipping. Return Address 29-113 Tatsumi, Kita-ku,Okayama-shi, Okayama 700-0976